You must receive an Account Activation URL from AWS to begin the account activation process.
Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.
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You must receive an Account Activation URL from AWS to begin the account activation process.
If you are unable to update your information, please contact Amazon directly.
The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.
In Canada and the United States, your account information would be displayed as shown on the sample checks below:
Canadian Accounts:
American Accounts:
For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.
Please refer to the Telephone and Email tabs at the top of the page for support hours and contact information.
You can also log in to your Pay Portal and live-chat with a customer support representative.
We do NOT keep a record of your password!
If you have forgotten your password, please click on the link below and enter your email address (must be the same email address with which your account is registered). You will receive an email containing a link you will need to click on. In order to choose a new password, you will first be asked to answer your two security questions.
Click here if you have forgotten your password
If you do not receive your password recovery email, or if you are unable to answer your security questions, please contact us
Live customer service representatives are available for support:
English: 24 hours a day, 7 days a week
Spanish: Monday - Friday 06:00 - 22:00*, Saturday & Sunday 08:00 - 17:00*
French and Mandarin Chinese: Monday - Friday 08:00 - 17:00*
* Please note all the hours mentioned above are in Pacific Time.
For inquiries related to your activation link or your AWS Marketplace seller account, please contact the AWS Marketplace Seller Operations team.
Email Support
Please make sure you are logged in to your Hyperwallet Seller Account so we can verify your identity and ensure a fast response to your inquiry. You can reach us by using the form below. Include the email address used when registering with Amazon in all correspondence.