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Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.


How do I activate my account?

You must receive an Account Activation URL from AWS to begin the account activation process.

How do I change my profile information?
  1. Log in to your Pay Portal.
  2. Click Settings > Profile
  3. Make the changes.
  4. Click Save

If you are unable to update your information, please contact Amazon directly.

What are the supported desktop browsers?
  • Google Chrome : Version 46 and up
  • Safari : Version 8 and up
  • Firefox : Version 42 and up
  • Internet Explorer : Version 11 and up
  • Opera : Version 10 and up

Account Management

How can I confirm that my banking information is correct?

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.


How do I update my bank account information?
  1. Select Transfer from your menu   
  2. Under Actions, select Update for the selected bank account
  3. Update the information
  4. Click Confirm
What should I know about Hungary - HUF bank transfers?
Please be advised that per regulations in Hungary, bank transfers in HUF (Hungarian Forint) are subject to a financial transaction tax of 0.3% of each transfer amount, up to a maximum of 6,000 HUF.

Customer Support

How do I contact Customer Support?

Please refer to the Telephone and Email tabs at the top of the page for support hours and contact information.

You can also log in to your Pay Portal and live-chat with a customer support representative.

I forgot my Hyperwallet Pay Portal password. What should I do?

We do NOT keep a record of your password!

If you have forgotten your password, please click on the link below and enter your email address (must be the same email address with which your account is registered). You will receive an email containing a link you will need to click on. In order to choose a new password, you will first be asked to answer your two security questions.

Click here if you have forgotten your password

If you do not receive your password recovery email, or if you are unable to answer your security questions, please contact us

Live customer service representatives are available for support:

English: 24 hours a day, 7 days a week
Spanish: Monday - Friday 06:00 - 22:00*, Saturday & Sunday 08:00 - 17:00*
French and Mandarin Chinese: Monday - Friday 08:00 - 17:00*

* Please note all the hours mentioned above are in Pacific Time.

  • Worldwide: +16042274642
  • North America (Toll Free): +18442260636

For inquiries related to your activation link or your AWS Marketplace seller account, please contact the AWS Marketplace Seller Operations team.

Email Support

Please make sure you are logged in to your Hyperwallet Seller Account so we can verify your identity and ensure a fast response to your inquiry. You can reach us by using the form below. Include the email address used when registering with Amazon in all correspondence.